I'm a big fan of punctuality -- and in our business, and especially for those of us that have backgrounds in broadcast, it's critical - so dialing in pickup and delivery to the minute helps all the coordination steps of pre-pro go that much smoother.
Plus, Allen takes very good care of his gear -- it was in pristine condition, and hes thorough in checking through the package to ensure everything was there and in working order.
My initial questions were answered quickly and accurately. This not only helped with deciding on the right gear but it made the entire shoot much more efficient. The gear was in excellent condition and I wouldn't hesitate renting again.